Emotion Cards

Refund & Replacement Policy

We take care to ensure your order arrives in perfect condition. If your item arrives with a damaged box, please contact us within 7 days of delivery with a photo of the damage. We’ll send you a replacement box at no additional cost.

We do not offer refunds or exchanges for change of mind.

For any issues, contact us at admin@talkwithtails.com.au

Shipping Policy

Processing Time

Orders are processed within 2–3 business days. You will receive a confirmation email once your order has been dispatched.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout. Standard delivery within Australia typically takes 3–7 business days, depending on your location. Express shipping options may be available at an additional cost.

Packaging

All products are securely packed to ensure they arrive in excellent condition. Items such as card sets are shipped in durable packaging for added protection.

International Shipping

Currently, we ship within Australia only.

International requests accepted only via email.

Delays

While we strive for timely delivery, delays may occur due to postal service issues or unforeseen circumstances. We appreciate your patience and understanding.

Contact Us

For questions about your order or shipping, please contact us at admin@talkwithtails.com.au